What is your return policy?
We have an extremely sensitive hygiene policy at Frankees and unfortunately cannot accept any underwear returns. For all underwear purchases, returns are not accepted for hygiene reasons.
We do accept crop top returns if the garment has all packaging still in tact.
Please include a written note with your full name, order number and reason for return in the parcel.
Please send your return to our receiving postal address:
Frankees Pty Ltd, 17 Shelley Road, Salt River, Cape Town 7925
For all orders, return postage is not provided.
We do not accept walk-in returns.
If return is accepted, an in store credit coupon will be issued to cater for your replacement pair.
Regrettably, we will not be held responsible for any delivery or postage delays that arise from unsuspecting issues beyond our control, including but not limited to wars, courier issues and postal strikes, incorrect addresses and acts of God.