What is your return policy?
We pride ourselves on providing quality products however as much as we would like to be able to accept a return of your worn Frankees, unfortunately we cannot. Nobody wants to receive a pair of dirty undies in the mail, well we hope not!
And from a health and hygiene policy perspective that is why we can only accept returns when goods are damaged or defected, if an incorrect size was ordered and it is still unopened, or if the product received is not the same that was ordered.
For incorrect size ordered, the original packaged pair needs to be couriered back to the postal address below in its original packaging (and unworn). Once the garment has been checked, a discount code of 100% off will be issued for you to get a new pair and only the shipping amount will need to be paid for to replace the item.
For damaged undies or defects (but unused and in original packaging), please report it to us within 24 hours of receiving the delivery, and return to us within 30 days of the notice. We will advise accordingly upon receipt of your notice. For avoidance of doubt damage excludes normal wear and tear (Wear and tear of our products does occur. Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or ageing).
Once we have confirmed whether the goods may be returned, please send to our postal address, and we will reimburse you for those shipping costs up to the value of the current standard Frankees shipping rate. If you are in any way unsure, please drop us a mail at firstname.lastname@example.org.
Frankees Postal Address:
Frankees Pty Ltd, 17 Shelley Road, Salt River, Cape Town 7925
The same applies for the incorrect product delivered, please notify us within 24 hours of delivery. If approved (it is undamaged, unused and in original packaging), we will send you a new pair of the originally ordered Frankees at no charge to you.
Regrettably, we will not be held responsible for any delivery or postage delays that arise from unsuspecting issues beyond our control, including but not limited to wars, courier and postal strikes, incorrect addresses and acts of God.